AT&T Faces Backlash Over Deceptive Ads for Unavailable Satellite Phone Service

N-Ninja
2 Min Read
A gloved hand holds a phone while making a call. The screen displays‌ the AT&T logo along with text at the bottom.

Enlarge / A still from an AT&T ad featuring⁢ Ben Stiller, who is shown placing a ​satellite call to golfer ​Jordan Spieth. (credit: ​ AT&T)

AT&T Confronts Advertising Challenge Over Space Connectivity Claims

AT&T has received⁣ directives to cease its advertisements⁤ that assert ⁣it currently⁣ provides‍ cellular coverage from outer⁤ space.

Aiming for Satellite Coverage ​with AST SpaceMobile

The telecommunications giant‌ has plans‍ to introduce Supplemental Coverage⁤ from Space (SCS), having entered into an agreement with AST SpaceMobile—an emerging competitor of⁤ Starlink—aiming ⁤to deliver smartphone services utilizing ‌satellite-launch-even-though-jeff-bezos-has-his-own-rocket-company/” title=”Amazon taps SpaceX for satellite launch even though Jeff Bezos has his own rocket company”>satellites in low Earth orbit. ​However, it’s crucial to⁣ note that AST SpaceMobile’s initial⁣ group of five ⁣satellites is not expected to be deployed ‍until September.

T-Mobile’s Opposition and Regulatory Rulings Against AT&T

T-Mobile expressed ‌discontent regarding AT&T’s promotional messages suggesting ​that its‌ satellite-to-cellular service was operational despite it not ​being available yet. Consequently, T-Mobile lodged ‌a formal complaint⁤ through ⁢the self-regulatory framework ⁤overseen by BBB ⁢National Programs​ focused on advertising standards. Following this challenge, the BBB‍ National ‍Advertising Division (NAD) ruled against AT&T last month.

In response, AT&T sought further review by appealing to⁤ the⁣ National Advertising Review Board (NARB), which has ​now upheld the ‌previous decision made by NAD against ‌them.

This situation highlights evolving competition within the telecommunications sector regarding innovative ⁣technologies and ⁤promotional practices aimed at consumers seeking connectivity even beyond terrestrial limitations.

For ‌more information, refer to related articles⁣ on ongoing developments in satellite communication services and consumer expectations in this fast-evolving ‍landscape.

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